We're here to help! If you have any questions, concerns, or feedback about Float, our support team is ready to assist you.
Contact Us
For all support inquiries, please reach out to us via email. We aim to respond within 24-48 hours.
Email us at:
What We Can Help With
Our support team can assist you with:
- Signing in — with a phone code, an email code, or Sign in with Apple
- Questions about creating or joining activities
- Refunds and ticket problems (refunds are issued by the activity's organizer)
- Cancelling a monthly sponsorship (you can also do this yourself from the Stripe customer portal in the app)
- Setting up Stripe payouts for a community you own
- Reporting or blocking another user
- Privacy and data concerns
- Bug reports and technical issues
- Feature requests and feedback
Deleting Your Account
You can delete your account yourself at any time in the app (Profile → Settings). If you run into trouble, email us and we'll help.